Privacy Policy

Welcome to [Ticket enthusiasts are scrambling for tickets / PiaoYou Technology (Xinjiang) Co., LTD] (“we,” “our,” or “us”). We respect and value your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal information, as well as the rights you have regarding your data. Please read this policy carefully before using our services.

1. Scope

This policy applies to all of our services, websites, mobile applications, and related features (collectively, the “Services”). For third-party services (such as plug-ins, payment providers, or advertisers), please refer to their respective privacy policies.

2. Information We Collect

• Registration Information: Such as your name, phone number, and username when you sign up.
• Device and Log Data: Device model, operating system, unique device identifiers, IP address, access times, error reports.
• Usage Data: Your in-app activities, preferences, browsing/search history, transactions, and orders.
• Location Data: With your consent, we may collect approximate or precise location information to enable location-based features.
• Payment Information: Processed by third-party payment providers; we do not store full card numbers or sensitive payment details.
• Other Information: Information you provide when contacting customer support, participating in surveys, or uploading content.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Authenticate identity and manage accounts;
• Process transactions, send invoices, notifications, and order/shipping updates;
• Analyze user behavior to enhance features and provide personalized recommendations or ads (where permitted);
• Detect, prevent, and respond to fraud, abuse, or security incidents;
• Comply with legal obligations or respond to lawful requests.

4. Sharing and Disclosure

• Service Providers: Partners who assist with payment, cloud hosting, analytics, or customer support.
• Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred.
• Legal Requirements: When required by law, regulation, or legal process.
• With Your Consent: When you explicitly authorize us to share your information.

We require third parties to handle your information securely and only for authorized purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, local storage) to remember preferences, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your data as long as necessary for the purposes described in this policy or as required by law. Once no longer needed, we will delete or anonymize your data.

7. Data Security

We implement industry-standard safeguards such as encryption, access control, and monitoring. However, no method of online transmission or storage is 100% secure. If a data breach occurs, we will notify affected users as required by law.

8. Your Rights

Depending on applicable law, you may have rights to:

• Access, correct, or delete your personal information;
• Restrict or object to certain processing activities;
• Data portability (where applicable);
• Withdraw consent (without affecting processing done before withdrawal).

9. Children’s Privacy

Our Services are not directed to children under the age of [13/16]. If we discover that we collected data from a child without parental consent, we will delete it promptly. Parents may contact us to request deletion.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal data.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable laws and include adequate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email, in-app notice, or by posting a prominent notice on our website. Please review this page periodically.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, you may contact us at:

• Company Name: PiaoYou Technology (Xinjiang) Co., LTD
• Address: Hongtai Road, Shuimogou District, Urumqi, Xinjiang